Terms and conditions

Terms and Conditions

By renting something from Rent and Rotate, you engage in our service and agree to be bound by the following terms and conditions.

Important Notice
Our products may have limited quantities and must be returned to us either in store on the date of end of rental or using next day delivery postage on the final date of your rental agreement. If you require an extension on your rental this can be arranged (subject to availability) via our ‘contact us’ page.

If you do not return your item by the rental end date and have not arranged a rental extension, Rent and Rotate reserve the right to charge you up to a £20 fee per day. This fee must paid within 10 working days of the agreed rental end date.

Our products must be returned in good condition, suitable for future use. If an item is returned damaged beyond repair we reserve the right charge you up to the RRP (as stated on our website). For minor damages the cost of repair/damage fee will be charged to the customer. Rent and Rotate reserve the right to decide what qualifies as a minor damage, and what is beyond repair. Any charges must be paid within 30 days after the agreed rental end date.

If you lose an item you are renting, Rent and Rotate reserve the right to charge up to the RRP (as stated on our website) of that item. This must be paid within 10 working days of the agreed rental end date.

By renting from Rent and Rotate you agree to provide current, complete and accurate purchase and account information for all purchases and bookings made at our store or online. 

If you have been provided with a white box to transport your dress, this must be returned along with the dress. Rent and Rotate reserve the right to charge up to £15 to replace this if not returned. Payment must be made within 10 working days of the agreed rental end date.

Cancellation policy 

We are unable to refund bookings cancelled later than 30 days in advance of your booking start date. Cancellations requested after this time may be given credit to use for an alternative product at a different date.  

Any credit given under these circumstances must be used within 365 days of the initial agreed rental start date. After this period they will no longer be valid.

Try it on service - Local

We are able to provide a try on service to customers local to Newtownards, Northern Ireland. This service is provided by appointment only, via our booking system on our website.

Appointments are subject to availability of the dress. Paid rental requests will be given priority over free try on appointments.

If you damage an item at a try on appointment, Rent and Rotate reserve the right to charge for repairs or for a replacement. Rent and Rotate to decide if the damage is repairable or has deemed the dress unrepairable. Rent and Rotate reserve the right to decide what value is charged, up to the RRP (as stated on our website) for the damaged item.

Our ‘shipped’ Try it on service

We offer a shipped try on service, subject to availability. This is arranged by contacting us via our ‘contact us’ page. 

To have a dress shipped for try on you will be charged the rental fee which is refunded (minus shipping costs) if you decide not to hire and have returned the dress that same day. The dress must be returned to us the same day that it is delivered, using next day delivery postage.
If the dress is not returned to us on the same day of delivery via next day delivery or with no proof of postage (either by an image on Instagram messenger, WhatsApp or by email) then Rent and Rotate hold the right not to refund the price of the dress hire that was paid before shipping. 

Rent and rotate hold the right to decline try on services. If the dress becomes booked for a paid rental over the try on date, then Rent and Rotate reserve the right to postpone try on arrangements.

In the rare chance that you feel there is an issue with the quality of your rental, this must be reported within the first 24hrs of your hire. This is to ensure that damage has not occurred whilst in your possession. If you report any damages after this period Rent and Rotate reserve the right to refuse to refund your rental payment. If Rent and Rotate deem the damage to have been made whilst in your possession, Rent and Rotate reserve the right to charge you up to the RRP of dress. This must be paid within 30days of the rental start date.

Payment & deposits.

Full payment is required to secure the dress for your dates. You may be asked to provide a deposit of £40 when you collect your dress, or prior to it being shipped to you.

If there are no damages and the dress is returned on time, your deposit will be fully refunded.