Terms and conditions

Terms and Conditions

By renting something from Rent and Rotate, you engage in our service and agree to be bound by the following terms and conditions. By renting from Rent and Rotate you agree to provide current, complete and accurate purchase and account information for all purchases and bookings made at our store or online via our website, Instagram, Facebook, WhatsApp or via text message. 

 

Important Notice

Bookings made via our website rentandrotate.com will be treated as a 'request to book', if the item is not available then your order will be cancelled and refunded within 48 hours. 

 

Rental returns
Our products may have limited quantities and must be returned to us by the agreed rental end date. Rented products must be returned using the method in your rental agreement (either in person, via the drop box or by post). If you wish to return by post, this must be agreed before the rental start date. Rent and Rotate reserve to the right to refuse shipped returns and offer instore return only, without reason. Shipped returns must be sent using royal mail special 1pm delivery, with insurance to cover the RRP of the item. Also the tracking number must be sent that day to 07857511647.

If you do not return your item by the rental end date and have not arranged a rental extension, Rent and Rotate reserve the right to charge you up to a £20 fee per day. This fee must paid within 10 working days of the agreed rental end date. 

If you require an extension on your rental this can be arranged (subject to availability) via our ‘contact us’ page.

When you return a rented item it will be inspected for damages, this is part of our procedure. Any damages found may need professional opinion on repairs and cleaning. Rent and Rotate will keep you informed with any updates but the process of cleaning and repairing a damaged dress can take up to 30 working days.

Rent and Rotate reserve the right to charge the customer a ‘loss of earnings fee’ up to £100 for any rentals that have to be cancelled as a result of a dress being damaged on that customers rental.

Damages and repairs

Our products must be returned in good condition, suitable for future use. If an item is returned damaged beyond repair we reserve the right charge you up to the RRP (as stated on our website). For all damages the cost of repair/damage fee will be charged to the customer. Rent and Rotate reserve the right to decide what qualifies as a minor damage, and what is beyond repair. Any charges must be paid within 30 days after the agreed rental end date.

Any damages found upon return, that are not recorded on the dress map on your rental agreement you signed upon collection, will be assumed to have occurred whilst in your possession. Therefore giving Rent and Rotate the right to charge you for these.

If you lose an item you are renting, Rent and Rotate reserve the right to charge up to the RRP (as stated on our website) of that item. This must be paid within 14 working days of the agreed rental end date.

If you have been provided with a white box to transport your dress, this must be returned along with the dress. Rent and Rotate reserve the right to charge up to £15 to replace this if not returned. Payment must be made within 10 working days of the agreed rental end date.

Cancellation policy 

We are unable to refund bookings cancelled later than 30 days in advance of your booking start date. Cancellations requested after this time may be given credit to use for an alternative product at a different date. The decision to give, or not to give, store credit will be decided by Rent and Rotate. We reserve the right not to give reason when making this decision.

Any credit given under these circumstances must be used within 6 months of the initial agreed rental start date. After this period they will no longer be valid, unless this has been agreed with ourselves.

Appointment booking fees are non-refundable.  It is possible to swap your appointment date/time up to 24hrs prior to the initial appointment booking. Appointments will only be allowed to reschedule once, after this the £15 will be charged again.

Try it on service

We provide a try on service in Lisbane, Northern Ireland. This service is provided by appointment only, via our booking system on our website rentandrotate.com. 

Appointments are subject to availability of the dress. If you wish to try a particular garment, we advise to state the name of the item and the date you wish to rent in your appointment booking form. Paid rentals will be given priority of availability over try on appointments.

Rent and rotate hold the right to decline try on services. If the dress becomes booked for a paid rental over the try on date, then Rent and Rotate reserve the right to postpone try on arrangements.

If you damage an item at a try on appointment, Rent and Rotate reserve the right to charge for repairs or for a replacement, by booking an appointment you agree to these terms. Rent and Rotate reserve the right to decide if the damage is repairable or has deemed the dress unrepairable. Rent and Rotate reserve the right to decide what value is charged, up to the RRP (as stated on our website) for the damaged item.

Payment & deposits.

Full payment is required to secure the dress for your dates. You will need to provide a deposit of at least £40 when you collect your dress, either on collection or prior to it being shipped to you. For our premium range this can be a larger deposit of up to £150.

If there are no damages and the dress is returned on time, your deposit will be fully refunded within 30 working days of your rental end date. Deposits are refunded subject to inspection on return. It can take up to 30 working days for a deposit refund to be processed, this is to allow time to liaise with repair and cleaning specialists.

Quality assurance 

In the rare chance that you feel there is an issue with the quality of your rental, this must be reported within the first 12hrs of collection of your hire, or 12hrs from successful delivery for shipped rentals (as per the delivery time stated on the tracking information of your rental). This is to ensure that damage has not occurred whilst in your possession. If you report any damages after this period Rent and Rotate reserve the right to refuse to refund your rental payment. If Rent and Rotate deem the damage to have been made whilst in your possession, Rent and Rotate reserve the right to charge you up to the RRP of dress. This must be paid within 30 days of the rental start date.